Privacy Policy

1. Information We Collect

Information You Provide

When you start a free trial, contact us, or sign up for our services, we may collect:

• Your name
• Email address
• Phone number
• Trade or business type
• Business name and address
• Any other information you voluntarily submit through our forms or communications

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referral source (how you found us)
• Clickstream data and navigation paths

This information is collected through cookies, web beacons, and analytics tools as described in the Cookies section below.

Payment Information

All payment processing is handled by Stripe, our third-party payment processor. We never store your credit card number, CVV, or full payment details on our servers. The only payment-related data we retain is your subscription status, billing history, and the last four digits of your card as provided by Stripe for reference purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our AI marketing services to you
• To process your subscription and payments via Stripe
• To send you service-related emails including onboarding instructions, receipts, and support communications
• To send you marketing emails about new features, promotions, and updates (you can unsubscribe at any time)
• To analyze site usage and improve our website performance and user experience
• To respond to your inquiries and support requests
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with applicable legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and analyze traffic patterns.

Types of Cookies We Use

• Session cookies — temporary cookies that expire when you close your browser, used to manage your browsing session.
• Analytics cookies — Google Analytics 4 cookies that help us understand how visitors interact with our website, including which pages are most visited and how long visitors stay.
• Advertising cookies — Meta Pixel cookies used for conversion tracking and to serve relevant ads on Facebook and Instagram based on your interaction with our website.

Your Cookie Choices

You have choices about how cookies are used:

• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out browser extension.
• You can opt out of Meta advertising by visiting your Facebook ad preferences.
• Most browsers allow you to refuse or delete cookies through their settings. Note that disabling cookies may affect the functionality of our website.

Our site uses a cookie consent notice. By continuing to use our site after being presented with this notice, you consent to our use of cookies as described in this policy.

4. Third-Party Services

We share your data with the following third-party service providers only as necessary to provide and operate our services. We do not sell your personal information to any third parties.

• Stripe — payment processing. Your payment information is transmitted directly to and stored by Stripe. See stripe.com/privacy.
• Google Analytics — website analytics. We use GA4 to understand how visitors use our site. See policies.google.com/privacy.
• Meta (Facebook/Instagram) — advertising pixel for conversion tracking and remarketing. See facebook.com/policy.
• Mailgun — email delivery for transactional and marketing emails sent through our platform. See mailgun.com/privacy-policy.
• GoHighLevel — our CRM and marketing automation platform used to deliver our AI marketing services to you. Your contact and lead data is processed within GoHighLevel. See gohighlevel.com/privacy-policy.

We require all third-party service providers to maintain appropriate data security measures and to use your information only for the purpose of providing services to us.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services and fulfill the purposes outlined in this policy.

If you cancel your subscription, we retain your data for 90 days before permanently deleting it from our systems. This retention period allows us to assist with account recovery, resolve disputes, and comply with any applicable legal obligations.

Certain aggregated, anonymized data may be retained indefinitely for analytical purposes and does not identify you personally.

You may request deletion of your personal data at any time by emailing [email protected]. We will process deletion requests within 30 days.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — the right to access the personal data we hold about you and receive a copy of it.
• Correction — the right to correct inaccurate or incomplete personal data we hold about you.
• Deletion — the right to request that we delete your personal data, subject to certain exceptions.
• Withdrawal of consent — the right to withdraw consent for marketing communications at any time by clicking "unsubscribe" in any marketing email or contacting us directly.
• Data portability — the right to receive a copy of your data in a structured, machine-readable format so you can transfer it to another service.
• Restriction — the right to request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at [email protected] or call us at 888-241-9618. We will respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know — you have the right to request that we disclose what personal information we have collected about you, including the categories of information, the sources, the purposes for collection, and any third parties with whom we share it.
• The right to know about sales or disclosures — you have the right to know whether your personal information is sold or disclosed to third parties for a business purpose.
• The right to opt out — you have the right to opt out of the sale of your personal information. We do not sell personal information.
• The right to deletion — you have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• The right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you a different price, or provide a different quality of service because you exercised your rights under the CCPA.

To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line. We will respond within 45 days as required by law.

8. Children's Privacy

Our services are designed for and directed to businesses and adult professionals in the contracting industry. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information from our systems as quickly as possible.

9. Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted cloud hosting with access controls and monitoring
• Limited employee access to personal data on a need-to-know basis
• Regular security assessments of our systems and practices
• Payment data handled exclusively by PCI-compliant Stripe — we never handle raw card data

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes to this policy, we will provide notice through our website or by emailing you at the address associated with your account. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following methods:

• Email: [email protected]
• Phone: 888-241-9618
• Address: 1HourSites, United States
• Website: https://1hoursites.com

We are committed to working with you to resolve any concerns you may have about our privacy practices and will respond to all inquiries as promptly as possible.